digital transformation
Machine Customers Are Revolutionizing Digital Business
In April 2024, the authors of this blog, Ristomatti Partanen and Sirte Pihlaja, conducted a study on the level of service received by machine customers with customer service representatives and salespeople of large companies in their chat and email channels.
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Digital transformation has changed the nature of competitive advantage – Leaders are more...
Discover how digital transformation reshapes competitive advantage in Richard Cuthbertson's insightful blog post. Explore the significance of continuous renewal of digital resources, strategic relationship building, and the pivotal role of organizational capital in sustaining a competitive edge.
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